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FAQ

What are the benefits of a Premium membership?

Depending on their tier, Premium members have the right to download all site resources for free, view locked content, and watch videos at no cost during their membership period. They also receive discounted prices on products and enjoy other special privileges.

Do I need to purchase Premium resources separately?

Different Premium tiers come with different permissions. Typically, Premium members have free access to various resources, though certain exceptions may apply.

Can Premium members download resources unlimited times?

Subject to the Premium membership agreement, Premium members can download all free and Premium resources during their active membership period.

Can I share my Premium account with others?

A Premium account is for individual use only. Sharing accounts is prohibited and will result in permanent suspension.

Can I request a refund?

Premium membership is a digital service. Refunds are not available after payment. If you have any questions before paying, please contact customer support.

What should I do if my payment fails or doesn‘t activate after payment?

In theory, such issues shouldn‘t occur after a normal payment. However, some users may experience glitches due to network or other reasons. If this happens, don’t panic. All payment attempts generate an order record, successful or not. If a network issue causes uncertainty, please check your order history in your account dashboard, take a screenshot, and contact customer support.

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