Telkom Indonesia

Telkom Indonesia (Indonesian Telecom) subsidiary neuCentrIX As Indonesia's leading carrier-grade digital infrastructure service provider, neuCentrIX focuses its core business on CDN content delivery, cloud services, data center hosting, cybersecurity, and enterprise-grade communication solutions. Leveraging Telkom Indonesia's monopoly position in the country's telecommunications network, neuCentrIX has built a high-performance infrastructure network centered in Indonesia and extending across the Asia-Pacific region. It provides government agencies, financial institutions, e-commerce platforms, media organizations, and others with one-stop digital services featuring “telecom-grade reliability + localized adaptation,” positioning itself as the core infrastructure partner for enterprises expanding into the Indonesian and Southeast Asian markets.

This service provider leverages “integration of local Indonesian telecom resources” as its core competitive advantage. With a backbone network spanning the entire Indonesian territory, Tier 3+ data centers, and localized technical teams, it offers unparalleled strengths in network latency, service response speed, and compliance adaptation within the Indonesian market. Simultaneously, through cross-border network resource expansion, it meets enterprises' business expansion needs across the Asia-Pacific region.

1. Telkom Indonesia (neuCentrIX) Basic Information

• Service Provider Name: Telkom Indonesia (neuCentrIX)
• English Name: PT Telekomunikasi Indonesia Tbk (neuCentrIX)
• Established: neuCentrIX, an independent brand under Telkom Indonesia, commenced operations in 2015.
• Headquarters Address: Jakarta, Indonesia
• Official website address:http://www.neucentrix.co.id/
• Service Type:Telecom-grade CDN content acceleration、Public Cloud/Private Cloud Services、Data Center Hosting (IDC)• Cybersecurity Protection (DDoS/WAF) • Cloud Storage • Disaster Recovery Solutions
• Reference Price: Enterprise-level custom quotes are based on service type (CDN bandwidth, cloud resources, data center cabinets), deployment scale, and service level. No publicly listed starting price is available; please contact sales for consultation.
• Trial Availability: A 14-day customized Proof of Concept (PoC) trial is provided (requires submission of company information; implementation will be coordinated by the technical team).

2. Telkom Indonesia (neuCentrIX) Core Advantages and Technical Features

Nationwide Telecom-Grade Infrastructure in Indonesia
Leveraging Telkom Indonesia's backbone network spanning all 34 provinces, we deploy over 10 Tier 3+ data centers to deliver millisecond-level latency for local Indonesian access. With ample network bandwidth resources supporting terabyte-level traffic routing, we handle sudden spikes such as e-commerce promotions and holiday traffic surges.

Asia-Pacific Regional Collaborative Coverage Capability
Centered in Indonesia, deploy collaborative nodes across Southeast Asian countries including Singapore, Malaysia, and Thailand. Through cross-border dedicated lines integrated with Indonesia's local network, achieve low-latency content distribution and data transmission across Southeast Asia, meeting enterprises' cross-border business needs.

Telecom-grade SLA and high availability
Guarantees 99.991% service availability with TP3T performance. The data center employs redundant power, network, and storage architectures, supporting multi-availability zone deployment and automatic failover. Equipped with a 24/7 data center operations team for rapid response to hardware and network failures.

Indonesian Localization Compliance and Adaptation
Strictly adhere to local compliance requirements such as Indonesian telecommunications regulations and data privacy protection laws, supporting localized data storage to help businesses mitigate regulatory risks in the Indonesian market; provide bilingual technical support in Indonesian and English, tailored to local business communication practices.

Full-Stack Infrastructure Integration Services
Integrate end-to-end services including CDN, cloud services, data centers, and cybersecurity, eliminating the need to interface with multiple providers and simplifying enterprise IT architecture. Leverage synergies with Telkom Indonesia's enterprise dedicated lines and communication services to deliver integrated digital transformation solutions.

3. Telkom Indonesia (neuCentrIX) Key Products and Services

• neuCDN: Telecom-grade content delivery network supporting static/dynamic content and video streaming acceleration, optimized for access experiences in Indonesia and Southeast Asia.
• neuCloud: Public cloud, private cloud, and hybrid cloud services, providing elastic computing, cloud storage, databases, and other foundational resources.
• Data Center Colocation (IDC): Rack space leasing, server hosting, bandwidth access, providing physical security and operational support.
• Cybersecurity Services: Layer 3-7 DDoS Protection, Web Application Firewall (WAF), Intrusion Detection System (IDS) Ensuring Business Security
• Enterprise Dedicated Lines and VPN: Cross-border dedicated lines and site-to-site VPNs ensure stable communication between enterprise branches and data centers.
• Disaster Recovery Solutions: Data backup and off-site disaster recovery ensure core data remains secure.
• Customized Industry Solutions: Providing compliant, scenario-based infrastructure solutions for sectors including finance, e-commerce, government, and media.

4. Telkom Indonesia (neuCentrIX) Supported Regions / Billing Currency

• Coverage Areas: Core coverage spans the entire territory of Indonesia, with collaborative nodes extending to Southeast Asian countries including Singapore, Malaysia, Thailand, and the Philippines. CDN nodes radiate across major commercial regions in the Asia-Pacific.

Coverage Features: - Indonesia serves as the absolute core, with leading infrastructure density and network quality; - Southeast Asian regional nodes emphasize cross-border business integration, ideal for enterprises targeting the Indonesian and Southeast Asian markets; - Global operations can be accessed via cross-border dedicated lines.

Supported billing currencies: Indonesian Rupiah (IDR), US Dollar (USD), Singapore Dollar (SGD)

5. How to Connect to Telkom Indonesia (neuCentrIX)

1. Visit the official website (http://www.neucentrix.co.id/en), complete the enterprise requirements form, and submit a service consultation request (requiring company name, business scenario, deployment region, and scale of requirements).
2. neuCentrIX sales and technical teams collaborate to thoroughly discuss business requirements, compliance standards, and performance objectives, delivering customized solutions and quotations.
3. After signing the service agreement, the technical team will proceed with architecture design, determining node deployment plans, network configurations, security policies, and other related aspects.
4. Complete domain name verification (CDN service), data center resource configuration (IDC/cloud service), and deploy relevant services and equipment;
5. Testing and Validation: Simulate high-concurrency traffic and cross-border access scenarios to verify CDN acceleration effectiveness, cloud resource performance, and network stability.
6. The system is now officially live. Our technical team provides 24/7 monitoring and support, conducting regular performance inspections and optimizations.

6. Telkom Indonesia (neuCentrIX) Application Scenarios

• Indonesia Cross-Border E-Commerce: Leveraging local low-latency nodes in Indonesia to deploy e-commerce platforms and accelerate product image delivery, enhancing the shopping experience for Indonesian users.
• Southeast Asian Media and Video Platforms: CDN accelerates video content distribution in Indonesia and neighboring countries, reducing playback stuttering rates.
• Financial Institution Indonesia Branch: Hosts core business systems in data centers, stores local data in compliance with regulations, and ensures stable operation of transaction systems.
• Government and Public Services: Providing highly available CDN and cloud services for local government websites and administrative applications in Indonesia to ensure uninterrupted information dissemination.
• Enterprise Expansion into the Indonesian Market: Rapidly establish local business nodes through IDC and cloud services, leveraging cross-border dedicated lines to synchronize data with headquarters.
• Gaming Industry: Deploying game servers in Indonesia, accelerating game resource downloads via CDN, ensuring low-latency connections for Indonesian players.

7. Telkom Indonesia (neuCentrIX) Frequently Asked Questions

What is neuCentrIX's core competitive advantage in the Indonesian market?
Our core competitive advantage lies in leveraging Telkom Indonesia's monopoly over telecommunications infrastructure to deliver nationwide low-latency coverage and ample bandwidth across Indonesia. Coupled with local compliance adaptation and bilingual technical support capabilities, we can swiftly respond to business demands in the Indonesian market.

Does it support local data storage to meet Indonesian compliance requirements?
Support. All cloud services, IDC hosting, and CDN caching data can be stored in local Indonesian data centers, fully compliant with Indonesian data privacy regulations to help businesses mitigate compliance risks.

Does CDN support video streaming acceleration?
Support. Optimized live streaming distribution technology tailored for Indonesia's network environment, supporting HLS/DASH adaptive streaming to reduce buffering rates in weak network conditions. Suitable for scenarios such as e-commerce live streams and holiday event broadcasts.

How can we ensure the security and stability of data transmission for cross-border operations?
Connecting Indonesia to neighboring countries via encrypted cross-border dedicated lines, providing end-to-end encrypted data transmission; simultaneously supporting multi-line redundancy to prevent single-line failures from impacting business continuity.

What are the core factors influencing service pricing?
Pricing primarily depends on service type (CDN bandwidth, cloud resource configuration, IDC cabinet specifications), deployment region, service level agreement (SLA), compliance requirements, and customized service content, offering flexible monthly/annual billing options.

Editor's Note

Telkom Indonesia (neuCentrIX) leverages its core strengths—Indonesian telecom-grade infrastructure, localized compliance, and synergistic coverage across Southeast Asia—to serve as the premier infrastructure provider for enterprises expanding into Indonesia and Southeast Asia. Capitalizing on Telkom Indonesia's network monopoly, it delivers unparalleled local access performance and compliance adaptation capabilities within Indonesia, making it particularly suited for industries like e-commerce, finance, and media that demand localized services and network stability.

It should be noted that this service provider focuses on the enterprise market and does not offer standardized self-service options or publicly available pricing. Customized solutions are required for integration. Its core strengths lie in Indonesia and the Southeast Asian region. If a company's primary users are located in other areas, it is recommended to pair this service with a global CDN/cloud provider to optimize the user experience.